MaxAEO Privacy Policy

In this policy, the following terms have the following meanings:

• "Account": refers to the registered account required to access and/or use the MaxAEO platform (MaxAEO OS) and view data dashboards.
• "Cookie": refers to small text files that this website places on your computer or device when you visit specific parts of the website and/or use specific features.
• "This Website": the MaxAEO website and its subdomains.
• "Customer Data": refers to any brand keywords, proprietary documents, marketing materials, or business information that you upload, import, or configure when using MaxAEO tools (including but not limited to brand monitoring, ranking optimization, competitive analysis).
• "We": refers to HIII PTE. LTD, operating under the brand name MaxAEO, and its affiliates.

This website is owned and operated by HIII PTE. LTD, doing business as MaxAEO. We provide AI search visibility monitoring, sentiment analysis, ranking optimization, and competitive intelligence services for brands across major AI platforms (such as ChatGPT, Gemini, Perplexity, Claude, Copilot, Grok, Google AI Mode, and Google AI Overview).

Some data will be automatically collected by this website, while other data is only collected when you voluntarily submit it (such as requesting a demo).

3.1 Personal and Business Information (Voluntarily Provided):

• Identity Information: Name, job title, and work email.
• Contact Information: Phone number.
• Business Profile: Company name, industry (for customized solutions).
• Account Credentials: Username and password (encrypted storage).

3.2 Technical Data (Automatically Collected):

• IP address, geographic location information.
• Web browser type and version, operating system.
• Usage data such as pages visited, time on page, clicks, and referral sources.

3.3 Service-Specific Data (Business Core):

To provide our services, we process:

• Monitoring Configuration: Brand keywords, product names, and competitor lists you are interested in.
• Content you upload (such as brand guidelines, white papers, or website content) to help optimize your AI visibility.
• AI Interaction Data: Our system records third-party AI model responses related to your brand (this is public data collection and does not involve your company's non-public privacy).

We use your data to provide you with enterprise-grade data intelligence services, including:

• Service Fulfillment: Generate customized AI brand reports, enable backend dashboard access, and provide API call services.
• Product Delivery: Analyze your data to calculate share of voice and sentiment trends.
• Communication Services: Respond to demo requests, send product update notifications or industry insight newsletters (you can unsubscribe at any time).
• Product Improvement: Analyze user patterns for monitoring features to optimize our algorithms and semantic indexing engine.
• Security: Detect suspicious activity and prevent unauthorized access.

• Data Retention: We retain your data only as long as needed to provide our services or as required by law. Historical ranking data is archived so you can view long-term trends. You can request deletion at any time.
• Storage Location: Your data is stored on secure cloud servers with enterprise-grade encryption standards (AES-256) (primarily in AWS and Google Cloud data centers).
• Data Isolation: MaxAEO implements strict multi-tenant data isolation policies to ensure your enterprise competitive intelligence is not accessible to other customers.

We will never sell your personal information or proprietary business data to third parties. However, data sharing may occur in the following situations:

• Service Providers: We may partner with trusted third parties (such as cloud hosting providers, CRM system providers, email delivery services) to process data on our behalf. These partners only access data as needed to perform their services.
• Legal Requirements: We may disclose data when required by law, regulation, or court order.
• Aggregated Data: We may publish anonymous industry benchmark reports (e.g., "2025 Finance Industry AI Visibility Average"). This data is fully anonymized and cannot identify individual companies.

MaxAEO respects your data sovereignty:

• Not Used for Public Training: We will never use your private data to train public AI models or share it with third-party AI providers without your explicit consent.
• RAG Optimization Mechanism: When optimizing your brand's AI visibility, we only use publicly available information or content you've explicitly authorized.

• Marketing Preferences: You can opt out of marketing communications by clicking the "Unsubscribe" link at the bottom of emails.
• Cookie Management: You can disable cookies in your browser settings, but this may affect the experience of some automated login features.
• Withdraw Consent: You can withdraw consent at any time by contacting us. Note that withdrawing consent for core service data (such as monitoring keywords) may require us to discontinue your service.

Wherever you are located, we grant you the following rights:

• Right of Access: Request a copy of personal and business data we hold about you.
• Right of Rectification: Request correction of any inaccurate contact or business information.
• Right of Erasure: After contract termination, request deletion of your account and all historical monitoring data ("Right to be Forgotten").
• Right of Data Portability: Request export of your monitoring report data in structured formats (such as CSV/JSON).

The core of our service includes automated AI processing (such as automatically determining whether the sentiment of an AI response is "positive" or "negative"). These automated processes provide business intelligence only and do not make decisions with legal or financial effects on you.

Our services are primarily aimed at enterprise users and not targeted at individuals under 18 years of age. We do not intentionally collect personal information from minors.

If you have any questions about MaxAEO's data processing practices or this Privacy Policy, or wish to exercise your data rights, please contact us at: support@maxaeo.ai

As our services and applicable laws evolve, we may revise this policy from time to time. For significant changes, we will notify you through website announcements or email. We encourage you to review this page periodically.