MaxAEO Privacy Policy

In this policy, the following terms have the following meanings:

• "Account": refers to the registered account required to access and/or use the MaxAEO platform (MaxAEO OS) and view data dashboards.
• "Cookie": refers to small text files that this website places on your computer or device when you visit specific parts of the website and/or use specific features.
• "This Website": refers to the MaxAEO official website and its subdomains.
• "Customer Data": refers to any brand keywords, proprietary documents, marketing materials, or business information that you upload, import, or configure when using MaxAEO tools (including but not limited to brand monitoring, ranking optimization, competitive analysis).
• "We": refers to MaxAEO Inc. and its affiliates.

This website is owned and operated by MaxAEO Inc. We are an AI-powered enterprise operating system that provides visibility monitoring, sentiment analysis, ranking optimization, and competitive intelligence services for brands across major language models (such as DeepSeek, Doubao, Yuanbao, etc.).

Some data will be automatically collected by this website, while other data is only collected when you voluntarily submit it (such as requesting a demo).

3.1 Personal and Business Information (Voluntarily Provided):

• Identity Information: Name, job title, work email (for creating accounts and sending industry reports).
• Contact Information: Phone number (for sales consultants to contact you).
• Business Profile: Company name, industry (for customized GEO solutions).
• Account Credentials: Username and password (encrypted storage).

3.2 Technical Data (Automatically Collected):

• IP address, geographic location information.
• Web browser type and version, operating system.
• Your activity records on this website (such as page dwell time, feature click heatmaps, referral sources).

3.3 Service-Specific Data (Business Core):

To provide GEO services, we process:

• Monitoring Configuration: Brand keywords, product names, and competitor lists you are interested in.
• Analysis Corpus: Brand knowledge bases, white papers, or website content you upload to optimize AI responses (for semantic analysis and structured data suggestions).
• AI Interaction Data: Our system records third-party AI model responses related to your brand (this is public data collection and does not involve your company's non-public privacy).

We use your data to provide you with enterprise-grade data intelligence services, including:

• Service Fulfillment: Generate "customized AI brand reports", enable backend dashboard access, and provide API call services.
• Product Delivery: Analyze your customer data to calculate "Share of Voice" and "sentiment trends".
• Communication Services: Respond to your "Request Demo" requests, send product update notifications or industry insight newsletters (you can unsubscribe at any time).
• Product Improvement: Analyze user patterns for monitoring features to optimize our GEO algorithms and semantic indexing engine.
• Security: Monitor abnormal logins to prevent data scraping or fraudulent use.

• Data Retention: We only retain your data for the period necessary to achieve service purposes, or for the period you have consented to. For historical ranking data, we will archive it long-term for you to view annual trends, unless you request deletion.
• Storage Location: Your data is stored on secure cloud servers with enterprise-grade encryption standards (AES-256) (primarily in AWS and Google Cloud data centers).
• Data Isolation: MaxAEO implements strict multi-tenant data isolation policies to ensure your enterprise competitive intelligence is not accessible to other customers.

We will never sell your personal information or proprietary business data to third parties. However, data sharing may occur in the following situations:

• Service Providers: We may partner with trusted third parties (such as cloud hosting providers, CRM system providers, email delivery services) to process data on our behalf. They are only authorized to access data to the extent necessary to provide services.
• Legal Requirements: We may disclose necessary information when complying with laws, court orders, or mandatory government agency requirements.
• Aggregated Data: We may publish anonymous industry benchmark reports (e.g., "2025 Finance Industry AI Visibility Average"). Such data does not contain any information that can identify specific companies.

MaxAEO respects your data sovereignty:

• Not Used for Public Training: Without your explicit written permission, we will not use your uploaded internal enterprise private data (such as unpublished product documents) to train our public-facing general AI models, nor will we share it with third-party large model vendors (such as OpenAI) for training.
• RAG Optimization Mechanism: When we simulate AI conversations to optimize your brand ranking, we only use information you have authorized for public disclosure or that is already public on the internet.

• Marketing Preferences: You can opt out of marketing communications by clicking the "Unsubscribe" link at the bottom of emails.
• Cookie Management: You can disable cookies in your browser settings, but this may affect the experience of some automated login features.
• Withdraw Consent: You can contact us at any time to withdraw your consent to data processing. Please note that if it involves core business data (such as monitoring keywords), withdrawing consent will result in the inability to continue services.

Wherever you are located, we grant you the following rights:

• Right of Access: Request a copy of personal and business data we hold about you.
• Right of Rectification: Request correction of any inaccurate contact or business information.
• Right of Erasure: After contract termination, request deletion of your account and all historical monitoring data ("Right to be Forgotten").
• Right of Data Portability: Request export of your monitoring report data in structured formats (such as CSV/JSON).

The core of our service includes automated AI processing (such as automatically determining whether the sentiment of an AI response is "positive" or "negative"). While this involves automated algorithms, such processing is intended to provide business intelligence reference and does not constitute automated decision-making with legal effect on you personally (such as credit ratings).

Our services are primarily aimed at enterprise users and not targeted at individuals under 18 years of age. We do not intentionally collect personal information from minors.

If you have any questions about MaxAEO's data processing practices or this Privacy Policy, or wish to exercise your data rights, please contact our privacy compliance team at: support@maxaeo.ai

As GEO technology evolves and laws and regulations are updated, we may revise this policy from time to time. For significant changes, we will notify you through website announcements or email. We recommend that you check this page regularly for the latest information.